FAQ — website design

  • How long does it take to build a website?

    The timeline depends on the complexity of the project. A standard 5-page website typically takes 2–4 weeks, while more customized or e-commerce sites may take 4–8 weeks.

  • What platform do you build websites on?

    We specialize in developing websites on Showit, Shopify, Wix, and Squarespace, depending on your goals, content needs, and technical comfort level.

  • Will my website be mobile-friendly?

    Yes! All of our websites are fully responsive and optimized for mobile devices, tablets, and desktops.

  • Can I update the website myself after it's launched?

    Absolutely. We provide basic training or video tutorials so you can make simple updates on your own. If you'd rather not, we offer ongoing support packages too.

  • What do I need to get started?

    We’ll need:

    Your brand materials (logo, colors, fonts)

    Website content (text, photos, videos)

    Examples of websites you like (optional)

    A signed contract and deposit

  • Do you offer branding or logo design too?

    Yes! We offer complete brand identity services, including logo design, color palettes, typography systems, and social media kits.

  • Do you offer e-commerce websites?

    Yes. We design fully functional online stores with product pages, payment processing, and shipping setup.

  • Will my site be SEO optimized?

    All websites include basic SEO setup such as metadata, alt tags, and optimized page structure.

  • Do you provide website hosting or domains?

    We don't host websites directly, but we guide you in choosing and setting up reliable hosting and domain providers

  • What if I don’t have photos or content yet?

    No worries! We can help with content writing and source professional stock images to bring your site to life.

  • What kind of support do you offer after the site is live?

    We offer 30 days of post-launch support, and optional monthly maintenance plans to keep your site secure, up to date, and backed up. goes here

FAQ — brand design

  • What is brand design, and why is it important?

    Brand design is the visual identity of your business — it includes your logo, color palette, fonts, and overall style. A strong brand design helps you stand out, connect with your audience, and build trust and recognition.

  • What’s included in a brand design package?

    Our standard brand identity packages may include:

    Primary logo & alternate logos

    Brand color palette

    Typography system

    Brand pattern or icon

    Social media graphics

    Brand guidelines PDF (style guide)

    Custom packages are also available depending on your needs.

  • How long does the brand design process take?

    The process typically takes 2–4 weeks, depending on the package and feedback turnaround time.

  • Do I need a brand if I already have a logo?

    Yes — a logo is just one part of your brand. A full brand identity ensures consistency across your website, social media, packaging, and marketing materials.

  • Can I use my own colors or fonts?

    Of course! We love collaborating with your ideas, and we will guide you in choosing cohesive, professional design elements that reflect your brand personality.

  • Do you offer branding or logo design too?

    Yes! We offer complete brand identity services, including logo design, color palettes, typography systems, and social media kits.

  • What if I don’t know my brand style yet?

    That’s exactly what we help you discover! Through our Brand Discovery process, we define your voice, visual style, and ideal audience before creating your brand visuals.

  • Will I get files I can use on my own?

    Yes! You’ll receive all final files in multiple formats (PNG, JPG, PDF, SVG, etc.), ready for web, print, and social media use.

  • Do you offer brand strategy as well?

    Yes. We offer brand coaching and strategy sessions to help you clarify your mission, audience, brand voice, and marketing direction — ideal for startups and rebrands.

  • Can you refresh my current branding instead of starting from scratch?

    Absolutely! If your brand just needs a modern update, we offer brand refresh services to elevate your visuals while keeping your essence intact.

  • Will I have ownership of my brand files?

    Yes. Once the project is complete and paid in full, all final files are yours to keep and use however you wish.

  • What if I need help applying my branding after the project?

    We can assist with web design, social media templates, print materials, and more — all styled to match your new brand identity.

FAQ — brand coaching

  • What is brand coaching?

    Brand coaching is a guided, one-on-one process that helps entrepreneurs, creatives, and professionals clarify and strengthen their personal or business brand. We combine strategy, psychology, and design thinking to align your brand with your values, voice, and vision.

  • Who is brand coaching for?

    It’s ideal for:

    Entrepreneurs launching or rebranding

    Creatives or influencers developing a personal brand

    Business owners feeling unclear or disconnected from their brand

    Anyone ready to show up with confidence and clarity online or offline

  • What’s the difference between brand coaching and brand design?

    Brand coaching is about discovering who you are, what you stand for, and how to communicate it authentically.

    Brand design comes after — it's how we visually express that identity (logo, colors, website, etc.).

    Think of coaching as the foundation, and design as the presentation.

  • What topics are covered in brand coaching?

    Each session is customized, but common focus areas include:

    Clarifying your brand purpose and mission

    Identifying your ideal audience

    Defining your brand personality and voice

    Crafting your core message and positioning

    Aligning your online presence and visuals

    Mindset, confidence, and storytelling

  • How many sessions do I need?

    Most clients start with a 3- or 6-session package. We also offer single clarity sessions and longer-term coaching programs, depending on your goals.

  • How are sessions delivered?

    Sessions are held via Zoom and include a shared worksheet or brand workbook. You'll also receive follow-up notes and action steps after each session.

  • What’s included in a coaching package?

    Packages typically include:

    Private coaching sessions

    Personalized brand worksheets

    A brand clarity map or strategy guide

    email support between sessions (optional)

    Access to branding tools or templates

  • Do I need to have a business to start brand coaching?

    No! Whether you’re starting a side hustle, shifting your career, or just exploring your voice, coaching meets you where you are and helps you build from there.

  • Do you offer brand design after coaching?

    Yes! Once your brand foundation is clear, we offer design and website packages to help you bring your brand to life visually — all tailored to your new strategy.

  • How do I know if brand coaching is right for me?

    If you’re feeling stuck, overwhelmed, or unsure how to position yourself — and want expert guidance with a supportive approach — coaching can help you move forward with clarity and purpose.

FAQ — templates

  • What is a template?

    A template is a pre-designed file that you can easily customize with your own text, images, and brand elements. Templates help you create professional-looking content without starting from scratch.

  • What types of templates do you offer?

    We offer a variety of editable templates, including:

    Brand kits (logos, fonts, color palettes)

    Website templates (Wix, Squarespace, Shopify, Showit)

    Social media templates (Instagram posts/stories, Pinterest, Facebook)

    Canva templates for flyers, eBooks, business cards, and more

  • Do I need any special software to use the templates?

    Most of our templates are designed for Canva, a free and user-friendly online design platform. Some advanced website templates may require access to Wix, Shopify, or Squarespace.

  • Can I customize the templates with my brand colors and logo?

    Yes! All templates are fully editable. You can change colors, fonts, images, and text to match your brand identity.

  • Are your templates easy to use for beginners?

    Absolutely. Our templates are created with non-designers in mind. We also include instructions or video tutorials to walk you through the editing process.

  • Will I get access to the templates immediately?

    Yes. Once your payment is complete, you'll receive an instant download link or a direct Canva template link in your email or client portal.

  • Can I use the templates for multiple projects?

    Yes — for personal or business use. However, redistribution or resale of the original template design is not allowed unless you purchase a commercial license.

  • Can you help customize the template for me?

    Of course! If you'd like us to personalize your template with your content and branding, we offer template customization services at an additional fee.

  • Are your templates mobile-friendly?

    Yes — all web and social templates are designed to display well on mobile devices. Canva templates will also auto-adjust when shared on mobile.

  • Do your templates come with fonts and images?

    Yes, templates include free-to-use fonts and placeholders for images. If stock photos are used, we recommend replacing them with your own or using royalty-free sources.

  • What if I accidentally delete the template?

    No worries — you can re-access your download or link through your email receipt or by contacting us directly for a reissue.

  • Do you offer refunds on template purchases?

    Because digital products are instantly delivered, all sales are final. However, we’re happy to assist with any technical issues or questions.